FAQs
Frequently Asked Questions (FAQs)
1. Where do you ship?
We ship to customers worldwide.
2. How long does shipping take?
Estimated delivery times vary by destination.
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USA & Canada: 5–12 Business Days
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Europe: 7–15 Business Days
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Australia & New Zealand: 7–18 Business Days
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Other Countries: 10–20 Business Days
3. How long does order processing take?
Orders are usually processed within 1–3 business days.
4. How can I track my order?
Once your order ships, you'll receive an email containing your tracking information.
5. Can I cancel my order?
Orders may be canceled before they have been shipped.
After shipment, please refer to our Return & Refund Policy.
6. What payment methods do you accept?
We may accept:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Available methods may vary depending on your location.
7. Do I have to pay customs fees?
International customers are responsible for customs duties, VAT, import taxes, and brokerage fees unless otherwise stated.
8. What if my order arrives damaged?
Please contact us within 7 days and include photos of the damaged item and packaging.
9. How do I request a refund?
Email us at sohalg49@gmail.com with your order number and reason for the request.
10. How do I contact customer support?
Email:
Phone:
+1 (437) 602-9699
We normally respond within 24–48 business hours.